Support :: Student Support
Commerce I.T. is responsible for the maintenance and operation of the
various student computer microlabs around the Commerce Faculty. As such,
Commerce I.T. provides student support through its two helpdesks situated in
the main computer microlabs. These helpdesks are the first line of support
to the Commerce students.
Commerce I.T. currently employs approximately 20 third- and fourth-year students as
Helpdesk Assistants. They are tasked with manning these
helpdesks and providing student support. They are responsible for dealing
with any student queries or requests for assistance. They regulate the use
of the computer equipment in the labs and ensure that everything is in
working order. They are also responsible for ensuring that the laws and
policies of the computer labs are upheld, as well as the lab security in
general.
The helpdesks provide generalised support. If you require help on
specific software issues, please ask your course convener to identify times
when course specific tutors will be on duty to assist you. If your problem
is related to finding more information about tutorial periods,
re-evaluations, exams, etc. please contact the relevant reception area on
level 4 of the Leslie Commerce Building. The receptionist will direct you to
the correct lecturer or course convenor.
Becoming a Help Desk Tutor
At the end of the academic year notices are posted in the labs inviting
applications for positions as Helpdesk Assistants. An application form is
available, on which applicants state their level of expertise and
program skills/knowledge. Applicants are normally restricted to students who
will have completed their second year of studies by the time they become
tutors. Good academic performance is a key factor is determining an
applicant's suitability for the position. Other factors, however do apply, for instance ability to communicate
well with users, patience, friendliness, plus economic need.
Please Note: Student contact with Commerce I.T. is
entirely through the helpdesk representatives. No queries will be dealt with
at the Commerce I.T. offices, unless specifically indicated by a Commerce
I.T. member of staff.
Commerce I.T. Lab Support
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Helpdesk: Comlab Computer Microlab |
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Helpdesk: Commerce Alumni Computer Microlab |
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